Acceptable Use Policy

This Acceptable Use Policy (“AUP”) governs how buyers, sellers, and visitors may use the Tradelink platform, mobile application, and related services. It supplements our Terms of Service and Privacy Policy. By using Tradelink, you agree to abide by this policy.

• Individuals aged 18 years or older with full legal capacity under Nigerian law
• Registered businesses with a valid Nigerian business name or CAC registration
• Users who have provided accurate, verifiable identity and contact information
• Sellers who have completed store verification, including submission of a valid BVN

Tradelink reserves the right to decline or revoke access to any user at its discretion, particularly where identity verification cannot be completed or where there is reasonable suspicion of fraudulent intent.

Tradelink is a peer-to-peer marketplace. Permitted activities include:

• Listing and selling physical goods that are legally owned and available for sale
• Purchasing goods from verified sellers using the in-app wallet and escrow system
• Communicating with counterparties via the in-app chat for order-related matters
• Raising legitimate disputes through the in-app dispute centre
• Withdrawing verified earnings to a registered Nigerian bank account

The following items may not be listed, sold, or traded on Tradelink under any circumstances:

• Illegal goods or services under Nigerian federal or state law
• Counterfeit, replica, or fraudulently obtained items
• Stolen property of any kind
• Firearms, ammunition, explosives, or related components
• Narcotics, controlled substances, or drug paraphernalia
• Pornographic or sexually explicit content
• Human organs, tissues, or biological material
• Items infringing on trademarks, patents, or copyrights
• Endangered animals or protected wildlife products (ivory, skins, etc.)
• Pyramid schemes, Ponzi products, or multi-level marketing materials
• Prescription medications without verified authorisation
• Surveillance equipment intended for unlawful use

Listings found to contain prohibited items will be removed immediately. Repeat violations will result in permanent account termination and may be reported to the Nigeria Police Force, EFCC, or other relevant authorities.

The following conduct is strictly prohibited on Tradelink:

• Creating multiple accounts to evade suspension or verification requirements
• Misrepresenting the condition, origin, or nature of a listed item
• Manipulating prices, reviews, or ratings
• Using the dispute system abusively or in bad faith
• Harassing, threatening, or intimidating other users via chat or any other channel
• Attempting to circumvent the platform's escrow system (e.g. requesting off-platform payment)
• Phishing, impersonating Tradelink staff, or social engineering other users
• Using automated bots, scrapers, or scripts to interact with the platform without authorisation
• Uploading malware, viruses, or any code designed to harm systems or users
• Money laundering, structuring transactions to avoid reporting thresholds, or any other financial crime
• Using Tradelink for the purpose of sanctioned or politically exposed person (PEP) transactions

All sellers on Tradelink must:

• Complete store verification by submitting a valid BVN before activating a store
• Provide accurate business name, contact details, and product information
• Only list items that are in stock and available for immediate fulfilment
• Dispatch orders within the stated timeframe and provide proof of dispatch on request
• Comply with all applicable Nigerian laws, including consumer protection and tax obligations
• Respond promptly to buyer queries and dispute requests
• Not list the same product at artificially inflated prices to manipulate platform fees or escrow

All buyers on Tradelink must:

• Only place orders for items you genuinely intend to buy and pay for
• Confirm receipt of an order only after physically receiving and inspecting the item
• Raise disputes promptly, in good faith, and with honest supporting evidence
• Not abuse the chargeback or dispute mechanism to obtain free goods
• Provide accurate delivery addresses and contact information

Tradelink operates a tiered Know Your Customer (KYC) programme consistent with the Nigerian Financial Intelligence Unit (NFIU) guidelines:

• Tier 1 (all users): Full name, email address, phone number, and profile photo at registration
• Tier 2 (store activation): Submission of a valid Bank Verification Number (BVN) to verify seller identity against NIBSS records
• Tier 3 (high-value accounts): Additional documentation may be requested for accounts exceeding transaction thresholds or flagged by our risk monitoring system

Identity information is processed securely via Paystack's verified identity infrastructure and is not stored in raw form on Tradelink servers.

Tradelink applies Enhanced Due Diligence (EDD) measures to sellers and transactions that present elevated risk indicators:

• Accounts where BVN verification returns a mismatch have transactions placed on hold pending manual review
• Sellers with transaction volumes exceeding defined thresholds are subject to periodic re-verification
• Accounts flagged by multiple buyers for non-delivery or fraud are placed under enhanced monitoring
• Transactions with unusual patterns (e.g. sudden high-value orders from a new account) trigger manual review before fund release
• Accounts matching EFCC, INTERPOL, or UN sanctions screening lists are blocked and reported
• All EDD decisions are logged, timestamped, and available to regulatory authorities on lawful request

• Tradelink monitors listings, transactions, and user activity for policy violations
• Automated systems flag suspicious listings and behaviour for human review
• Verified violations result in listing removal, account suspension, or permanent termination
• Serious violations (fraud, financial crime, trafficking) are reported to Nigerian authorities
• Tradelink cooperates fully with law enforcement agencies on lawful requests

If you encounter a listing or user that violates this policy, please report it immediately:

Reports are reviewed within 24 hours. We treat all reports confidentially and do not disclose the identity of the reporting party to the subject of the report.

We may update this AUP from time to time to reflect changes in law, platform features, or risk environment. Material changes will be announced via the app at least 7 days before taking effect. Continued use of Tradelink after changes take effect constitutes acceptance of the updated policy.