Privacy Policy

Tradelink is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Tradelink mobile application and website.

Information you provide directly:

• Full name, email, phone number during registration
• Bank account details and BVN for withdrawals and verification
• Business details if registered as a seller
• Profile photos and product images
• In-app chat messages
• Dispute evidence submissions

Information collected automatically:

• Device identifiers and push notification tokens
• IP address and approximate location (country/city)
• App usage data, session duration, feature interactions
• Transaction history and order activity
• Crash reports and performance diagnostics

• Account and wallet creation and management
• Payment processing, escrow holds, and fund releases
• Identity verification and fraud prevention
• Facilitating buyer-seller communication
• Transactional notifications
• Dispute resolution and customer support
• Regulatory compliance (CBN, FCCPC)
• Service improvement and personalisation
• Service announcements (no marketing without consent)

All payments processed through Tradelink are handled via Paystack, a PCI-DSS compliant payment processor. Tradelink does not store your card details. Bank information is encrypted at rest and used solely for withdrawal transfers.

We share your data only with:

• Paystack — payment processing
• Supabase — database and authentication
• Expo / Firebase — push notifications
• Law enforcement — when legally required
• Other third parties — only with your explicit consent

Your bank account number is never shared with sellers.

Account data is retained while your account is active. Upon deletion, personal data is removed within 30 days. Financial records are retained for up to 7 years in accordance with Nigerian regulations.

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive fields, Row Level Security (RLS) on all database tables, and regular security reviews.

Under Nigerian data protection law (NDPR), you have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request account and data deletion
• Withdraw consent at any time
• Lodge complaints with the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, contact us at support@tradelinkonline.com.ng.

The Tradelink service is not intended for users under the age of 18. If we identify that a minor has registered, their account will be promptly deleted.

We will notify you of material updates via the app, including the date of changes. Continued use of Tradelink after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: